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Shipping & Returns

Thank you for taking the time to read this important information :)

Frequently Asked Questions

Will you combine multiple purchases to save on shipping?

Time Rover Treasures combines multiple purchases to save you money on shipping.

Once you proceed to the check out on your shopping cart and fill in your shipping information a shipping total will be given.

Where do you ship from?

Items are shipped via Canada Post from Toronto, Ontario, Canada unless otherwise noted.

Do you ship Internationally?

Yes, we will ship to the United States, Europe, Australia, Asia, etc...We are a business located in Canada so please note that if you are ordering "internationally" (this includes USA customers) you may be responsible for additional tax or tariff fees according to your country's import laws.

Do you take phone orders?

No. Please email your questions to contact@timerovertreasures.com

Can I pick up my order?

No. All orders are shipped via postal delivery, unless otherwise specified.

What payments do you accept?

Visa, Mastercard, Discover, & American Express are accepted via Paypal. We do not accept checks/cheques or money orders.

What method do you use for shipping?

Since we are business based in Canada, we use Canada Post.
The majority of our items are shipped via airmail letter post or small packet airmail service. We self insure all the items Canada Post insurance does not cover such as documents, jewelry, coins, etc...

When will my item ship?

We ship within 2 business days from the date of purchase.

You will receive a shipping confirmation when your item has shipped.

Please check your email's inbox/spam settings to make sure our email notifications get to you.

How long will it take for my package to arrive?

Our items are shipped from Canada. If you live in the United States or in another location outside of Canada your package may have to go through customs. Under normal circumstances items arrive within 2-3 weeks when shipped to the USA. Items being shipped overseas to Europe, Australia, Japan, etc...take 3-4 weeks or so. It depends entirely on customs and the location of the final destination of the item. Occasionally items may take longer depending on the season and the final destination location.

IF YOU NEED EXPEDITED DELIVERY PLEASE CONTACT US FIRST TO SEE IF IT IS FEASIBLE AND WHAT THE RATES ARE BEFORE PLACING YOUR ORDER.

Will you use a courier for faster delivery?

No we do not use couriers. Why? Most couriers such as UPS and FEDEX charge extremely high shipping and brokerage fees for overnight or Express delivery to buyers outside of Canada. These are in addition to any import duty fees that might be owed upon receipt. Because of this we only ship via Canada Post. If you are located in the States your package will be transferred to the USPS. If you live in the UK it will be transferred to Royal Mail. In other words once your package arrives in its final destination country it will be transferred to your local postal service.

Will you mark my item as a gift on the customs form so I can avoid paying import taxes?

No. We will not falsify customs information. Purchaser is responsible for any applicable duty and/or import taxes owed. By purchasing this item you agree to the above shipping terms.

Why are your prices in US dollars when you are in Canada?

Due to the fact we ship worldwide, the majority of our customers prefer to pay in US dollars. It also allows us to offer consistent discounts and shipping options by only having to deal with one currency. When you make your Paypal payment you will be billed in US dollars. If you live outside of the United States your bank, or credit card company will convert your payment to your own country's currency based on what the US dollar is trading at. Please remember, your bank or credit card company determines what exchange rate you get. Time-Rover-Treasures.com has no control over currency exchange or conversion rates.

To get an approximate idea of worldwide exchange rates please visit: http://www.xe.com/ucc/

I have another question. How can I contact you?

Please send us an email to contact@timerovertreasures.com

We will be happy to answer any additional questions!

 

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